Help Center

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Customer Care & Support
At HoppiPet, we understand that waiting for your pet’s essentials is a moment of excitement. We are here to ensure that every step of your journey—from choosing the perfect toy to the moment it reaches your door—is seamless, transparent, and worry-free.

📍 Track Your Order (Live Updates)

Stay updated on your furry friend's treasures every step of the way. We use a fully integrated tracking system directly on our website for your convenience.

How to Track: Simply visit our [Track Order] page and enter your Order Number and Email Address.

Real-Time Data: Our system pulls live updates to show you exactly where your package is—from processing and dispatch to final delivery—without ever needing to visit third-party websites.

🌍 Global Fulfillment & 100% Free Shipping

HoppiPet is proud to offer a premium shipping experience to pet lovers across the globe.

 We believe quality care should be accessible to every pet. That’s why we offer Free Shipping on all products storewide, with no hidden fees at checkout.

Primary Regions: We provide optimized shipping to the UK, USA, Canada, Australia, and New Zealand, as well as most international locations.

Processing Time: Each order is verified, carefully packed, and dispatched within 1–3 business days.

Estimated Delivery:

Standard Shipping: 10–15 business days.

Economy Shipping: 15–20 business days.

🛡️ The HoppiPet Promise (Returns & Liability)

We don’t just source products; we guarantee the joy they bring to your home.

Return Window: Your satisfaction is essential. You have 15 days from delivery to request a return (this window may extend to 30 days depending on specific product descriptions).

Our Full Liability Commitment:
At HoppiPet, we stand by our community. If your order is lost in transit, arrives damaged, or has any manufacturing defects, HoppiPet assumes full responsibility. We will immediately resolve the issue by issuing a free replacement or a full refund. You and your pets are fully protected with us.

Have a question about a product or need help with a delivery? Our dedicated support team is ready to assist you within 24 hours.

Tip: Please include your Order Number for the fastest possible resolution.

📩 Contact Support
Email: contact@hoppipet.com

Because your best friend deserves the absolute best. Shop with confidence at HoppiPet.